Title: Ensuring Proper Functionality of Ottoman Bed Pistons
Article: To ensure the optimal performance of your Birlea Furniture Ltd ottoman bed pistons, follow these steps, including proper central closure:
1. Apply Mattress Before Closing:
• Before closing the ottoman, ensure the mattress is properly applied to the bed frame.
• The ottoman mechanism is designed to work effectively when the mattress is in place.
2. Recommended Tolerance:
• Check the recommended tolerance for your ottoman frame on our Product Information Management (PIM) system.
• This information ensures that the mattress is within the specified parameters for the ottoman frame.
3. Finding Tolerance on PIM System:
• Visit our website at www.birlea.com and log in to your account.
• Navigate to the Product Information Management (PIM) system.
• Locate your ottoman bed model to find the recommended tolerance for the mattress.
4. Central Closure:
• When closing the ottoman, make sure to do so centrally.
• Ensure that both sides of the ottoman are closing simultaneously to maintain balance and functionality.
• Proper alignment ensures the pistons function smoothly when closing the ottoman.
5. Troubleshooting:
• If the issue persists, double-check the mattress placement, tolerance, and central closure.
• For step-by-step visual guidance on ottoman bed assembly, refer to our assembly video here.
6. Contacting Customer Support:
• If you have any additional questions or require further assistance, initiate a support case through our customer service portal by using the "Raise a New Case" option.
• Complete the mandatory fields as instructed.
• Our dedicated customer service team will promptly investigate and address your concerns, getting back to you as soon as possible for personalized assistance.
By following these steps, including central closure, and referring to our assembly video, you can ensure that your ottoman bed pistons work seamlessly, providing you with a comfortable and functional sleeping solution. If you encounter any challenges during assembly, our video guide is a valuable resource.